Frequently Asked Questions

SewaSafe is Malaysia's trusted rental platform that protects both tenants and landlords through verified listings, secure escrow payments, and digital tenancy agreements. We eliminate rental scams by holding funds safely until both parties are satisfied.

We verify all landlords and properties before listing. When you make a payment, funds are held in our secure escrow account until you've viewed the property and signed the agreement. If anything doesn't match the listing, you can raise a dispute and get your money back.

Yes! SewaSafe operates nationwide across all states in Malaysia. Whether you're looking for a property in Kuala Lumpur, Penang, Johor Bahru, or anywhere else, we've got you covered.

Tenant verification is a process where we check the identity (via MyKad or Passport) and financial credibility of prospective tenants. This builds trust with landlords and speeds up the rental approval process.

Simply find a property you like, click "Request Viewing", and choose a convenient time slot. The landlord will confirm the appointment, and you'll receive all the details via email and SMS.

Yes, if a tenancy agreement is not signed or if a dispute is resolved in your favor, the deposit held in escrow is fully refundable back to your bank account within 3-5 business days.

Register as a landlord, complete identity verification, then click "Add Property". Fill in the property details, upload photos, set your rental price, and submit for review. Our team will verify and publish your listing within 24-48 hours.

Once the tenant moves in and confirms the property condition, funds are released from escrow to your registered bank account within 1-2 business days. For ongoing monthly rent, payments are transferred on the agreed date each month.

All tenants on SewaSafe undergo identity verification through our e-KYC system. You can also view their rental history, employment status, and reviews from previous landlords before accepting their booking request.

We charge a small service fee to cover the costs of verification, agreement generation, and payment processing. This fee is clearly displayed before you make any payment. Browsing properties and creating an account is completely free.

When you make a payment, funds go into SewaSafe's secure escrow account (not directly to the landlord). The money is held safely until you move in and confirm everything is as advertised. Only then are funds released to the landlord.

We accept FPX online banking (all Malaysian banks), credit/debit cards (Visa, Mastercard), and e-wallets (Touch 'n Go, GrabPay, Boost). All payments are processed securely through certified payment gateways.

If the property condition does not match the description upon move-in, tenants can raise a dispute within 24 hours. SewaSafe will freeze the funds in escrow while our support team mediates the situation based on the evidence provided by both parties.

Most disputes are resolved within 5-7 business days. Complex cases may take up to 14 days. You'll receive regular updates via email throughout the process, and both parties can submit additional evidence to support their case.